Privacy Policy — r789 com Data Protection

01 Introduction

This Privacy Policy describes how r789 com, operating at r789com.pro, collects, stores, processes and protects the personal information of players who register and use the platform. It covers data collected during account registration, day-to-day gameplay, financial transactions in PKR and all other interactions with the platform — whether through a desktop browser or a mobile device.

r789 com is committed to handling your personal data responsibly and transparently. We collect only what is genuinely needed to operate the platform and provide you with a secure, personalised gaming experience. Data collected for one purpose is not repurposed without your knowledge.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines. If you have any questions about how your data is handled, please contact our support team via live chat or by email at [email protected].

02 What Personal Data We Collect

r789 com collects personal data in several categories depending on the stage of your interaction with the platform. The table below summarises the main data types and why each is collected.

We do not collect sensitive personal data beyond what is strictly required for identity verification and responsible gaming obligations. Where identity documents such as a CNIC or passport copy are submitted, they are stored securely and accessed only by authorised personnel for verification purposes.

03 How We Collect Your Data

r789 com collects personal data through the following methods:

• Direct submission — information you provide when registering an account, completing identity verification, making a deposit or contacting support.
• Automated collection — technical data such as IP address, device identifiers and session data collected automatically when you access the platform.
• Payment processors — transaction references and confirmation data received from JazzCash, Easypaisa, Raast or your bank when you make a deposit or request a withdrawal.
• Identity verification providers — responses from third-party verification services used to confirm the authenticity of documents you submit.
• Cookies and similar technologies — session and preference data stored locally on your device, as described in Section 7.

We do not purchase personal data from data brokers or acquire player information from any external marketing list.

04 How We Use Your Personal Data

r789 com uses your personal data only for legitimate, clearly defined purposes. The primary uses are:

• Operating your account — creating and maintaining your r789 com account, managing your VIP tier, processing bonus eligibility and providing access to Live Casino, Fish Games and other features.
• Processing transactions — handling PKR deposits via JazzCash, Easypaisa, Raast or bank transfer and processing withdrawal requests to your verified payment method.
• Identity and age verification — confirming that you are 18 or older and that the information provided at registration is accurate.
• Security and fraud prevention — monitoring for suspicious activity, detecting multi-accounting, investigating potential bonus abuse and protecting the platform from automated or malicious access.
• Responsible gaming — tracking gameplay patterns to identify potential problem gaming behaviour and applying self-exclusion or limit tools where requested or required.
• Customer support — responding to your queries, resolving account issues and communicating important platform updates.
• Platform improvement — analysing aggregated usage data to identify areas where the r789 com experience can be made better for Pakistani players.
• Legal and compliance obligations — retaining records as required to meet applicable data retention and anti-money laundering obligations.

05 Payment Data & PKR Transactions

All financial transactions on r789 com are processed in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the relevant payment provider shares a transaction reference and confirmation with r789 com. We do not store full card numbers or mobile wallet PINs — only the references needed to reconcile your account balance and process future withdrawals to the same method.

Payment data is processed by our payment partners under their own privacy and security frameworks. r789 com selects payment partners that apply industry-standard encryption and data protection practices. Your financial details are never shared with any party other than the payment processor handling your specific transaction.

Where a withdrawal is requested, r789 com will verify that the destination payment method matches the one used for deposits or is a method registered in your name. This check is a security measure to protect against unauthorised withdrawal requests — not an additional data collection exercise.

06 Sharing Your Personal Data

r789 com does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card processors, strictly for completing your deposit or withdrawal transaction.
• Identity verification providers — third-party KYC services used to verify your CNIC, passport or other identification documents when required.
• IT and infrastructure providers — hosting, database and security service providers who support the technical operation of r789 com, all bound by data processing agreements.
• Responsible gaming support services — where you request referral to an external support organisation through the platform's responsible gaming tools.
• Legal obligations — where we are required by applicable law or a valid legal process to disclose certain data.

All third-party partners who process data on behalf of r789 com are contractually required to handle that data securely, use it only for the specified purpose and not retain it beyond what is necessary. We do not permit our service providers to use your data for their own marketing or analytics purposes.

07 Cookies & Tracking Technologies

r789 com uses cookies and similar local storage technologies to make the platform function correctly and to improve your experience. The cookies we use fall into three categories:

• Essential cookies — required for the platform to operate. These handle session management, login state and security tokens. The platform cannot function without them and they cannot be disabled.
• Functional cookies — remember your preferences such as language settings, game display options and notification choices across sessions.
• Analytics cookies — collect anonymised data about how pages are used, which features are popular and where players encounter difficulties. This data is used in aggregate to improve the platform and is not linked back to individual accounts.

r789 com does not use advertising cookies or allow third-party ad networks to place tracking cookies on the platform. You can manage cookie preferences through your browser settings; however, disabling essential cookies will affect the platform's ability to function correctly.

08 Data Retention

r789 com retains personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are:

• Account and identity data — retained for the duration of your account and for a minimum of five years following account closure, in line with standard record-keeping obligations for financial platforms.
• Transaction records — all PKR deposit and withdrawal records are retained for a minimum of five years following the transaction date.
• Gaming history — wager and game session records are retained for the life of the account and for three years after closure.
• Support communications — chat and email records with our support team are retained for three years from the date of the conversation.
• Technical and usage data — IP logs and session data are retained for up to twelve months for security and fraud investigation purposes.

When a retention period expires and there is no legal reason to retain the data further, r789 com securely deletes or anonymises it so it can no longer be linked to you as an individual.

09 Security Measures

r789 com applies multiple layers of security to protect the personal and financial data of Pakistani players on the platform. These include:

• TLS encryption for all data transmitted between your device and our servers — whether you are making a deposit via JazzCash, accessing your account balance or reviewing your VIP status.
• Encrypted storage of sensitive data including identity documents and payment references.
• Strict internal access controls — only authorised personnel with a genuine operational need can access player data, and all internal access is logged and audited.
• Automated anomaly detection to identify unusual login patterns, suspicious transaction activity or potential account takeover attempts.
• Regular internal security reviews of systems that store or process personal data.

While r789 com takes every reasonable precaution, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, do not share your login credentials and contact our support team immediately if you suspect unauthorised access to your account.

10 Your Data Rights

As a player on r789 com, you have the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or by email at [email protected]. We aim to respond within a reasonable timeframe.

11 Minors & Age Policy

r789 com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the registration process, and we reserve the right to request documentary proof — such as a CNIC — at any point to confirm eligibility.

If r789 com becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and all associated data will be deleted or returned in accordance with responsible gaming obligations. Any deposits made through such an account will be refunded to the originating payment method.

If you have reason to believe a minor has registered on r789 com, please contact our support team at [email protected] so that we can investigate and act promptly.

12 Changes to This Privacy Policy

r789 com may update this Privacy Policy from time to time to reflect changes in the platform, applicable legal requirements or our internal data practices. When material changes are made, registered players will be notified via the email address associated with their account, and the updated policy will be published on this page with a revised "last updated" date.

We encourage you to review this page periodically. Continued use of the r789 com platform following notification of any update constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

13 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way r789 com handles your personal data, please contact us through any of the following channels:

• Live chat — available 24/7 directly on the r789 com platform — the fastest way to reach us.
• Email — reach the privacy team at [email protected] (display only — not a clickable link).
• VIP support — Gold and above members may contact their dedicated account manager; Platinum and Diamond members may use their personal VIP host contact.

We take all privacy-related queries seriously and aim to respond within a reasonable timeframe. Where a request involves access to, correction or deletion of personal data, we may need to verify your identity before proceeding — this is to protect you, not to create unnecessary delays.